Training & Performance Support is the systematic process of creating learning that is objective and targeted toward the needs of the end user - the ones using the technology solution implemented in an organization’s business process. As end-users work and interact with the software or web application, questions are sure to arise in context to the job or task they are doing. They want to know how they can leverage the application to accomplish their job or task quickly and efficiently.

A training or performance support system solution is designed and developed to facilitate the transfer of new knowledge and enable end users to effectively use the technology solution and apply it directly to their work.

How Is Training & Performance Support Developed?

There are many different models of training development to build effective learning solutions. Among the most simple and straightforward models used by PinPoint Performance Solutions is the traditional ADDIE Model:

• Analysis - assesses the training and performance support system need(s) and the characteristics of the end user. Also addresses the context in which the training or performance support system would be used.
• Design - creates measurable outcomes or learning objectives, selects an appropriate learning strategy and organizes content to a logical fashion to promote and maximize learning.
• Develop - creation of the actual learning or training based on the selected design.
• Implement - application of the training or performance support system program as a delivered training option (stand alone) or integrated in the technology solution.
• Evaluate - follow-up on the training program to measure outcomes. finding success factors and areas for improvement.

PinPoint Performance Solutions use this and other training development models to create:

• Instructor-led training
• Training manuals / materials development
• Storyboards (design) for web-based training or performance support and help systems

Benefits Of Training & Performance Support

• Systematic and objective
• Builds training quickly and economically, aligning with organizational goals
• Thorough audience analysis to build training that matches learner needs
• Evaluation component designed in the training to measure effectiveness and provide continuous improvement
• Helps build training that is learner-centered and performance-based

Contact us today to find out how PinPoint Performance Solutions can help design and deliver successful training and performance support systems that are learner-centered and performance-based.