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Training and Performance Support

Office Co-WorkersTraining & Performance Support is the systematic process of creating learning that is objective and targeted toward the needs of the intended audience. As the target audience performs in their work environment, questions are sure to arise in context to the job or task they are doing. They want to know how they can leverage new knowledge and skills to accomplish their job or task quickly and efficiently.

A training or performance support solution is designed and developed to facilitate the transfer of new knowledge and enable your target audience to effectively apply it directly to their work.

How Is Training & Performance Support Developed?

There are many different models of training development to build effective learning solutions. Among the most simple and straightforward models used by PinPoint Performance Solutions is the traditional ADDIE Model:

  • Analysis - assesses the training and performance support system need(s) and the characteristics of the end user. Also addresses the context in which the training or performance support system would be used.
  • Design - creates measurable outcomes or learning objectives, selects an appropriate learning strategy and organizes content to a logical fashion to promote and maximize learning.
  • Develop - creation of the actual learning or training based on the selected design.
  • Implement - application of the training or performance support system program as a delivered training option (stand alone) or integrated in the technology solution.
  • Evaluate - follow-up on the training program to measure outcomes, finding success factors and areas for improvement.

PinPoint Performance Solutions use this and other training development models to create:

Benefits of Training & Performance Support

  • Systematic and objective
  • Builds training quickly and economically, aligning with organizational goals
  • Thorough audience analysis to build training that matches learner needs
  • Evaluation component designed in the training to measure effectiveness and provide continuous improvement
  • Helps build training that is learner-centered and performance-based

Contact Us

InfoContact us today to find out how PinPoint Performance Solutions can help design and deliver successful training and performance support systems that are learner-centered and performance-based.