PinPoint Performance Solutions acts as a bridge, or intermediary, between the client and the developer with our User-Centered Design and Usability Testing services. While the developer focuses on the technical aspects of the software or web application project, PinPoint Performance Solutions focuses on the end-user and the business objectives at hand.

We gather all information needed on the end users' knowledge, skills and abilities in context to when, where, and how the product will be used - in short, what end users need in relation to the business processes. This information improves the application’s overall design making it easy to learn and easy to use. In the end, the application created is readily accepted and used as it is intended within the organization.

PinPoint Performance Solutions is a user advocate, making the workplace more efficient and effective through our Workplace Performance Improvement service. We analyze, evaluate, design, and when necessary, develop the training and performance support systems for the implemented technology solution to increase overall performance in the workplace. PinPoint Performance Solutions has the knowledge and expertise through our Training & Performance Support service to create customized, objective, performance-based training and performance support systems to meet an organization’s specific needs when it comes to linking technology solutions to their business goals and objectives.